• Receive inbound fraud related calls, investigate, evaluate and process accordingly. • Monitor systems to detect possible fraudulent behavior related to card or account usage and deliver great customer experience via inbound and outbound calls with clients. • Track and take action on cases within timeframes based on regulatory guidelines and requirements, entering data into systems to accurately record and keep track of required information. • Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries. • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.