• Manage and respond to client communications across various platforms, such as over the phone, via email and chat in a timely, warm and efficient manner utilizing approved templates and/or workflows. Escalating any potential issues as needed. • Be a go-to resource for client education about Octave services. • Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information. • Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals. • Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues. • Accurately document client interactions in systems and escalate issues as needed. • Learn and follow protocols for client intake, scheduling, and general support. • Support team projects and administrative tasks as assigned.