• Oversee and execute full lifecycle client implementations from Sales handoff and kickoff through go-live and transition to Client Management. • Develop and manage structured project plans including timelines, stakeholder mapping, task tracking, and documentation standards. • Drive cross-functional accountability by clearly defining ownership, tracking commitments, and following through to completion. • Ensure deliverables are completed on time, within scope, and aligned with contractual and operational expectations. • Maintain clean, organized, and audit-ready implementation documentation. • Proactively identify implementation risks, operational gaps, and cross-functional dependencies. • Maintain structured risk documentation and develop mitigation plans to minimize downstream impact. • Establish and maintain structured implementation cadences including cross-functional check-ins, action tracking, and concise status reporting. • Escalate risks or scope concerns with clear impact assessments and recommended solutions. • Own escalations end-to-end, including root cause identification, coordination of cross-functional resolution, and documentation of lessons learned. • Serve as a primary client contact during implementation. • Communicate project status, risks, and mitigation plans clearly and consistently to internal and external stakeholders. • Facilitate productive meetings that drive decisions, alignment, and next steps. • Manage scope changes and shifting priorities by clearly communicating impacts, timelines, and required actions. • Demonstrate strong working knowledge of healthcare and pharmacy industry dynamics relevant to client implementations. • Support enrollment meetings and customer-sponsored health fairs as needed. • Track and report implementation KPIs to leadership. • Identify opportunities to improve implementation scalability, documentation standards, and cross-functional coordination. • Lead internal operational improvement initiatives related to implementation processes. • Contribute to the development of standardized playbooks and repeatable implementation frameworks.