• Hire, coach, develop, and grow a team to meet long-term goals and near-term objectives. • Lead the team through performance engagement and development process which includes goal setting, regular one-on-one meetings, mid-year, and annual feedback events. • Coach team members on delivering clear, consistent messaging using tailored scripts to ensure alignment with brand voice, member value, and community needs. • Provide frequent and regular clear and specific feedback that focuses on strengthening core skills and competencies and encourage feedback in return. • Proactively collaborate and partner with internal colleagues across the organization (Community Engagement, Social Impact, and Strategic Communication teams) to ensure alignment and knowledge sharing. • Serve as a connector among members by creating, activating, and overseeing regional community groups—both virtual and in-person—to foster engagement, peer learning, and mutual support, while leading the team that provides direct support to these groups. • Proactively identify, initiate, and foster deep relationships with external partners and industry leaders to innovatively collaborate in ways that will expand our community’s influence, outreach, and engagement. • Lead key account management by nurturing strategic relationships with members, partners, and stakeholders to ensure satisfaction, retention, and long-term engagement. • Travel to key events, industry conferences, and local gatherings to establish in person connections with members, leaders, and potential partners.