• Build and maintain strong relationships with customers, community members, affiliates, ambassadors, and influencers across Bark’s social and community platforms • Monitor, moderate, and respond to conversations on Bark’s social media accounts and online review sites in a timely, thoughtful manner • Create and share engaging, on-brand content across social and professional channels • Develop deep knowledge of the Bark product suite to provide accurate guidance and light troubleshooting within online communities • Partner closely with content, customer support, product, engineering, and partnerships teams to surface trends, customer feedback, product insights, and emerging issues • Help identify recurring questions, pain points, and opportunities to improve customer education and experience