• Ensure that customers’ security technologies and Expel technology are configured correctly and operating properly • Respond quickly to support tickets based on their priority and provide thorough and accurate resolution • Consult with customers on solutions, share best practices, monitor technical implementation, and troubleshoot problems • Work closely with Expel customers and others within Expel to ensure a quick, painless, and complete onboarding • Identify and escalate opportunities for the TSE team to be more proactive in the support • Stay current with the industry and Expel product knowledge • Assist with gathering, analyzing and reporting out on team performance metrics • Rotate on-call duties for support outside of regular business hours