• Own the end-to-end management of employee relations cases, including intake, triage, investigation, documentation, recommendations, and closure. • Conduct thorough, unbiased investigations into allegations such as misconduct, policy violations, workplace conflict, retaliation, and performance escalations. • Deliver clear findings and partner with HRBPs, Legal, Compliance, and Ethics to ensure outcomes are fair, consistent, and grounded in company values. • Ensure high-quality case documentation with precise, audit-ready detail. • Advise managers on handling performance concerns, conflict resolution, coaching strategies, and policy interpretation. • Support employees and leaders navigating sensitive situations by offering clarity, empathy, and actionable guidance. • Interpret company policies and help ensure organizational adherence, recommending updates as gaps or trends emerge. • Track and analyze ER cases to identify patterns, hotspots, and breakdowns in culture or leadership effectiveness. • Work closely with HRBPs, Legal, Compliance, Ethics, Security, and Talent teams to ensure cohesive handling of employee matters. • Champion a culture of fairness, accountability, and psychological safety through both reactive and preventive measures.