Advising Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 1998H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

27 days ago

Salary

$16 - $24 / hour

High School1 yr expExperience acceptedEnglish

Job Description

• Supports learner requests regarding academics and learner records from the first course through graduation and beyond • Provides learners with an exceptional service experience, leaving a lasting, positive impression of academic advising and Capella University • Proactively informs learners of important milestones in their programs and provides resources and promotes coach connection to streamline the experience • Educates learners about self-service resources and encourages users to build greater learner independence and self-sufficiency • Responds to learners via a wide variety of communication channels and systems, including phone, voicemail, email, text, and casework • Answers questions in alignment with role boundaries and triage requests as needed to academic coaches or other departments • Effectively uses resources, Salesforce/Campus Solutions System, Academic Plans, InContact, SharePoint, Pinnacle, ScheduleOnce scheduling tool, and MS Office to manage learner data, perform tasks, document interactions, and answer questions • Creates, manages, and resolves casework efficiently, staying within the assigned service level agreement (SLA)

Job Requirements

  • 1+ years of experience working in a professional setting leveraging strong written and verbal communication in addition to solid customer service skills
  • High school diploma required
  • Some college experience is preferred
  • Must be able to travel up to 10% of the time
  • Must be able to lift 25 lbs
  • Typical office setting
  • Mobility within the office including movement from floor to floor
  • Must be able to work more than 40 hours per week when business needs a warrant
  • Strong mental acuity

Benefits

  • medical, dental, vision, life and disability plans
  • well-being incentives
  • parental leave
  • paid time off
  • certain paid holidays
  • tax saving accounts (FSA, HSA)
  • 401(k) retirement benefit
  • Employee Stock Purchase Plan
  • tuition assistance
  • entertainment and retail discounts
  • Non-exempt employees are eligible for overtime pay, if applicable

Related Job Pages

More Customer Support Jobs

Full TimeRemoteTeam 10,001+Since 1898H1B Sponsor

Vehicle Operations Support Specialist assisting clients via phone, email, and text

California
$16 - $24 / hour

Launch & Activation Manager II

OpenLoop Health

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

Customer Support27 days ago
Full TimeRemoteTeam 201-500

OpenLoop is looking for a Launch & Activation Manager II to join our team remotely. In this role, you will be responsible for driving early-stage client success during the critical post go-live phase. You will ensure clients achieve rapid time-to-value by: Accelerating adoption O...

United States

Consumer Credit Support Specialist

Bloom Credit

Bloom Credit helps companies launch lending products, report consumers' payments, and create innovative credit experiences. We do this by providing our clients with the data they need from all three credit bureaus, the expertise they are looking for to launch seamlessly, and the proprietary analytics to supplement credit insights - all delivered through Bloom’s developer-friendly API. Over 12 million US consumers have material errors on their credit reports that lead to being denied credit or having to pay unnecessarily high interest rates. The tools and infrastructure we provide for working with credit data help reduce these errors, and improve access to affordable credit.

Customer Support27 days ago
Full TimeRemoteTeam 36Since 2016

As a Consumer Credit Support Specialist, you will handle consumer inquiries, ensure compliance with credit regulations, and improve consumer support strategies.

CdiaEcoaFcraUdaap
United States

Customer Support Specialist

Cluely

Cluely is an invisible desktop assistant that reimagines how humans will interact with technology. Try it today for homework, meetings, and sales calls.

Customer Support27 days ago
Full TimeRemoteTeam 89Since 2025

The Customer Support Specialist will manage customer support inquiries, resolve issues, process refunds, and provide feedback to improve products.

IntercomSlackStripe
United States
$15 - $25 / hour