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Role Description

OpenLoop is looking for a Launch & Activation Manager II to join our team remotely. In this role, you will be responsible for driving early-stage client success during the critical post go-live phase. You will ensure clients achieve rapid time-to-value by:

• Accelerating adoption
• Optimizing workflows
• Stabilizing operations during hypercare

This role bridges Implementation and long-term Customer Success, reducing early churn risk and positioning accounts for scalable growth.

What You'll Do

• Serve as the primary point of contact for clients during hypercare and early adoption.
• Guide clients operationally from go-live through milestone achievement (e.g., first 100 patients).
• Ensure workflows, configurations, and processes are functioning effectively in real-world settings.
• Develop a deep understanding of each client’s implementation, integrations, and configuration setup.
• Identify barriers to adoption and proactively remove operational friction.
• Share best practices to accelerate patient acquisition, engagement, and feature adoption.
• Adjust configurations, workflows, and tools to improve usability and drive measurable outcomes.
• Run structured check-ins, milestone reviews, and operational follow-ups to maintain adoption momentum.
• Monitor leading indicators of adoption and flag early risk signals.
• Partner cross-functionally with Implementation, Product, and Customer Success to resolve adoption blockers.
• Ensure clients feel confident, supported, and stable during early usage.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Information Systems, or a related field preferred.
• 2–5 years of experience in client-facing implementation, onboarding, customer success, or operations.
• Strong understanding of business workflows and operational process design.
• Comfortable navigating and adjusting configurations within SaaS platforms.
• Demonstrated ability to analyze adoption trends, usage gaps, and performance metrics.
• Proven track record driving measurable client outcomes during onboarding or activation phases.
• Strong relationship-building skills and ability to communicate effectively across multiple stakeholders.
• Experience in health tech, telehealth, or patient-facing platforms is a strong plus.
• Highly organized, proactive, and comfortable operating in fast-paced, cross-functional environments.
• Must be a self-starter with strong problem-solving skills and execution discipline.

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Company Description

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.