• Own the successful execution of client orders from receipt through final delivery and billing. • Act as the single point of accountability to the client for schedule, status, and outcomes. • Serve as the primary contact for new and active orders from major studios and EST/VOD partners. • Be responsible for on-time delivery performance and escalate early and often when risks to deadlines arise. • Provide clear, consistent reporting to clients regarding progress, open issues, risks, and recovery plans. • Track order progress, confirm asset readiness, and actively drive workflows through internal systems. • Own rejection management, including reviewing failures, communicating impact, and driving rapid resolution. • Submit, track, and drive internal and external support tickets required to resolve rejections or delivery blockers. • Ensure root causes are identified, corrective actions are assigned, and redeliveries occur as quickly as possible. • Coordinate cross-functional teams across Conformance, QC, Operations, and Technical groups to meet client commitments. • Establish and maintain realistic timelines and push teams to meet agreed milestones. • Maintain accurate documentation and visibility for all assigned titles. • Prioritize work based on delivery deadlines, go-live requirements, and business impact. • Ensure all work adheres to company security policies and protect entrusted information assets.