Zillow

Reimagining real estate to make it easier than ever to move from one home to the next.

Principal Program Manager, Business Operations

Business OperationsBusiness OperationsFull TimeRemoteTeam 5,001-10,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

California + 7 moreAll locations: California, Connecticut, District of Columbia, New Jersey, New York, Maryland, Massachusetts, Washington

Posted

24 days ago

Salary

$153.6K - $245.4K / year

10 yrs expEnglishSQLTableau

Job Description

• Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing. • Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts. • Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept. • Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language. • Proactively identify, evaluate, and mitigate revenue and programmatic risks. • Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt. • Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies.

Job Requirements

  • 10+ years of experience in strategy, business operations, analytics, or program management, with a track record of driving measurable business impact.
  • Experience designing and refining program workflows and tooling, leveraging AI and automation to improve speed, quality, and visibility across cross-functional teams.
  • Proven ability to break down complex, ambiguous problems, identify root causes, and deliver data-informed insights and innovative solutions.
  • Experience leading business integration across Product, Legal, Finance, GTM, and Operations, aligning strategies, policies, processes, and systems for enterprise-scale execution and risk management.
  • Skilled in cross-functional leadership, influencing without authority, navigating complex decision-making, and managing senior stakeholder relationships.
  • Demonstrated success leading large, sophisticated cross-functional initiatives while balancing competing priorities in a fast-paced environment.
  • Strong communication and presentation skills, with the ability to clearly articulate trade-offs, recommendations, and outcomes to diverse audiences.
  • Highly proficient in modern project management, analytics, and reporting tools (e.g., Google Workspace, Jira, Excel, Salesforce, Tableau); SQL experience is a plus.

Benefits

  • equity awards based on factors such as experience, performance and location

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