• Support customer enablement through targeted training sessions, and role-based guidance & follow up questions as needed. • Create and maintain customer-facing enablement materials (e.g., activity sheets, job aids, PowerPoint decks, short-form videos) aligned to product releases and project rollouts. • Coach customer users and stakeholders toward platform proficiency and sustained adoption; reinforce best practices and standard processes. • Coordinate launch readiness activities using standardized checklists (e.g., data quality validation, configuration verification), partnering with implementation/technical teams as needed. • Track readiness milestones, dependencies, and risks to keep customer launches on schedule. • Triage and coordinate resolution of launch-related issues across internal teams (e.g., logging/tracking items, following up on blockers, confirming readiness).