• Position is for a Functional Professional, with implementation background in Oracle Cloud Financial Applications. • Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer. • Position is for a Support and/or Implementation Analyst with a background in Oracle SaaS Suite of products preferred in Financials ERP application modules and business processes • Responsible for business requirements, gap analysis, functional workshops, design documents, set up documentation, configuration, business test scenarios and more important work with technical team on CEMI/RICE objects. After post go-live provide customer production support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. • The key skills used daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. • It is an opportunity to work with Cloud and On-Premises customers. This work includes: • Work directly with Customers for • Advising on complex use of Oracle products • Resolving highly complex and mission-critical issues • Serve as Situation Manager on highly sensitive issues • Formal mentoring for promoting the technical and professional development of others • Creation/review of Knowledge Articles