• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles. • Accurately process customer transactions including orders, quotes or returns. • Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items. • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. • Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints. • Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals. • Setup and maintain customer files. • Register sales opportunities with partners. • Escalate and resolve internal or external issues. • Effectively communicate to the team and customer. • Build relationships with customers, partners and Trace3 teammates. • Provide key knowledge and guidance for teams on internal Trace3 resources, policies, and potential challenges. • Create thought process for opportunity and deal management. • Establish relationships with sourcing organizations. • Perform other duties as assigned.