• Lead efforts to resolve complex technical issues and system errors especially situations that require cross-team collaboration. • Work closely with operations to develop and coordinate team members to implement issue resolution plans. • Lead work efforts to perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system. • Coordinate and lead testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions. • Play a key role in strategic planning initiatives related to EHR systems, collaborating with senior leadership to align technology investments with organizational goals and objectives, and driving initiatives that enhance patient care delivery and organizational efficiency. • Drive continuous improvement initiatives to enhance the functionality, usability, and interoperability of EHR systems, collaborating with stakeholders to prioritize enhancements and address emerging needs. • Take on project management responsibilities for EHR implementation projects, system upgrades, and other initiatives, overseeing project planning, execution, and post-implementation support to ensure successful outcomes and stakeholder satisfaction. • Establish and enforce governance processes and procedures for EHR system management, ensuring compliance with regulatory requirements, industry standards, and organizational policies related to data security, privacy, and confidentiality. • Provide leadership and mentorship to junior analysts and team members, fostering a culture of collaboration, innovation, and continuous improvement, and promoting the professional growth and development of team members through coaching, feedback, and skill-building opportunities.