• Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments • Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases • Design and manage assessments, including exams, practical evaluations, and credential requirements • Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly • Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value • Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support • Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact