Technical Support Engineer I

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 1892H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

36 days ago

Salary

$94.4K - $141.6K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Provide remote technical support to customers according to contractual response times • Utilize remote tools such as RSvP, SynerGE, “Gameplan”, CRU process to drive service effectiveness • Support Field Engineers utilizing innovative technology solutions to drive productivity and quality • Be part of an integrated “One Service” response team within the field to include regular on-site, face-to face engagement with team to support installations and customer escalations (CSOs) as appropriate • Contribute knowledge and maintain the current KMS (Knowledge Management System) • Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required • Act as change agent/field "expert" for these programs and monitor NPI product performance • Gather data and share information with Modality Engineering groups to drive product quality and serviceability • Identify field process improvements that drive first call resolution excellence • Support field-based technical training and instructor lead training at HCI as needed and drive use of remote diagnostic troubleshooting tools to qualified field personnel

Job Requirements

  • Minimum 5 years of engineering experience with the repair and maintenance of GEHC Ultrasound systems
  • Must be able to meet the physical demands of the job as it pertains to onsite repair, installations, and escalations (approximately 15% of a RTE’s responsibility)
  • Deep technical acumen in one or more healthcare modalities
  • Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems
  • Excellent multi-tasking skills to manage complex remote trouble shooting process
  • Exceptional verbal and written communication skills
  • Ability to stay calm under pressure
  • Ability to travel (up to 35%) as required to customer sites and training sessions
  • Flexible to work other shifts to coverage vacations, holidays, and emergency situations
  • Ability to work 8-5 Central Standard Time
  • Legal authorization to work in the U.S. is required

Benefits

  • medical, dental, vision
  • paid time off
  • 401(k) plan with employee and company contribution opportunities
  • life, disability, and accident insurance
  • tuition reimbursement

Related Categories

Related Job Pages

More Support Engineer Jobs

Senior Technical Support Engineer

Arrcus Inc

Arrcus was founded to enhance business efficiency through superior network connectivity. The Arrcus Connected Edge (ACE) platform offers best-in-class networking with the most flexible consumption model at the lowest total cost of ownership. The Arrcus team consists of world-class technologists who have an unparalleled record in shipping industry-leading networking products, complemented by industry thought leaders, operating executives, strategic partners and top-tier VCs. The company is headquartered in San Jose, Calif. For more information, go to https://www.arrcus.com or follow @arrcusinc

Support Engineer36 days ago
Full TimeRemoteTeam 153Since 2016

The Senior Technical Support Engineer resolves complex hardware and software issues, provides technical guidance, and manages critical customer issues while documenting and advocating for timely resolutions.

AnsibleBgpEvpnIsisLinuxMplsOspfSrv6Tcp/IpVagrantVxlan
United States
$75K - $200K / year

Open Application ~ Contractor Interest

Exygy

Exygy is a digital innovation studio on a mission to build resilient and healthy communities. We enable impact-focused organizations to rethink experiences and create digital products that solve their problems and delight users. Our diverse team brings a breadth of technical expertise, user-centric perspectives, and product strategy to every engagement. As a certified B-Corporation, we are driven by our fierce commitment to the betterment of humanity. Our clients include CARE International, QURE Healthcare, San Francisco Mayor's Office of Housing, and Hopelab.

Support Engineer36 days ago
Full TimeRemoteTeam 32Since 2007

Exygy is seeking skilled contractors for impactful projects. Interested individuals can apply to join a contractor pool for future opportunities.

United States

Technical Support Specialist

Swap Commerce

Swap builds infrastructure to enable global commerce, from our real time tax and duty API, our Universal Catalog to power agentic shopping, our new agentic commerce platform and our full global services network. The Future of Commerce Starts Here. 🌐 swap-commerce.com

Support Engineer36 days ago
Full TimeRemoteTeam 215Since 2022

As a Technical Support Specialist, you will troubleshoot technical issues for merchants, collaborate with cross-functional teams, and improve support processes. You'll work with APIs, e-commerce platforms, and provide excellent customer service, ensuring swift problem resolution.

APICSSHTMLJavaScriptJSONPostmanShopifySQLWebhooks
Texas

Salesforce Support Analyst

Aledade, Inc.

With Primary Care. For Primary Care.

Support Engineer36 days ago
Full TimeRemoteTeam 501-1,000Since 2014H1B No Sponsor

Salesforce Support Analyst providing advanced support for Salesforce platform operations

Maryland