• Lead enterprise customs compliance strategy, policies, standards, and governance • Advise business leaders to reduce cost, cycle time, and compliance risk while enabling execution • Define and evolve the customs operating model, including roles, controls, and escalation paths • Serve as primary liaison with Customs and other regulators, as well as manage audits, inquiries, and corrective actions • Oversee entry/documentation accuracy and compliance (classification, origin, valuation, recordkeeping) • Translate regulatory changes into enterprise guidance, processes, and training • Govern external partners (brokers, forwarders, service providers), including performance and compliance management • Develop and deliver training to ensure awareness and adherence to policy • Establish KPIs and reporting to track performance, compliance health, and continuous improvement • Partner cross-functionally (Legal, Supply Chain, Finance, Treasury, Programs) to resolve issues and drive sustainable improvements • Lead/support audits and assessments, including risk reviews and remediation plans • Provide technical guidance on trade data (HTS/Schedule B, origin, valuation) to support compliant execution • Operate with autonomy and accountability, independently managing the customs program and scaling people/processes as organizational needs evolve