• Provide expert support to customers, resolving issues related to Kubernetes, Linux, and Replicated products, including troubleshooting failures and identifying root causes • Work proactively with customers to ensure successful deployment, management, and scaling of applications using Replicated, providing guidance, best practices, training, and onboarding assistance • Collaborate closely with CREs and product engineers to share customer feedback, identify product improvements, and contribute to the product roadmap • Contribute to tooling and best practices that empower internal teams and vendors; opportunities to develop coding skills and make code contributions over time • Participate in on-call rotation to provide support coverage for Replicated products • Build deep expertise in customer-managed deployments, including cluster installation scenarios, and help vendors operationalize Kubernetes applications • Drive continuous learning and professional growth, leveraging company-provided training, certifications, and curiosity/professional development budgets • Participate in documentation review, process improvement, and vendor interaction to improve support workflows and product usability