• Responsible for driving to maintain and increase system operations quality, availability and security. • Partners with development team to ensure efficiencies in increasing quality, availability and security to technical platforms. Works individually and with teams to drive reliability goals and objectives across platforms. • Assists in the development and deployment of solutions to increase service stability through automation and process re-engineering • Analyze service performance to improve quality and customer experience • Evaluates tools and solutions to ensure consistent processes and repetitive tasks are performed with a higher level of accuracy and reduced defects. • Evaluates and advises on recovery tooling to adhere to enterprise standards • Introduces new and impactful technologies to the production support tool chain that help minimize friction for production releases and support, and to more quickly diagnose and recover from production incidents • Provide regular reports in a timely manner, including weekly activity reports. • Other activities assigned by management as needed.