• Frequent engagement with assigned customer(s) and translate their voice into the organization • Liaison between customer and internal functions (engineering, product management, operations, etc.) • High-level strategy collaboration with the customer • Track customer schedules, TE schedules, roadmaps, and critical deliverables • Coordinate with Sales and Product Management for developing key customer growth strategies and deliverables to customers (messaging, pricing, schedules, capacity plans, production ramps) • Monitor customer pulse and prioritize must-haves to win customer design-ins • Monitor commercial impact of TE decisions and/or customer pivots • Build relationships with key contacts within the customer’s organization • Drive regular program updates and actionable outcomes with the senior executive team • Align multiple internal teams towards customer strategy and direction changes • Manage and monitor escalations from customers and drive communications internally and externally • Tackle gaps and roadblocks across the organization as needed • Drive the pace and sense of urgency within the organization to ensure customer expectations are met • Bridge customer requests with internal functions for speedy resolution • Pull in the right people at the right time