• Lead and direct the engineering team owning Upper Funnel and Personalization of our e-commerce, consumer facing website • Drive business outcomes by creating an environment of operational excellence, ongoing optimization and strategic project investment planning • Provide expertise, management and support to ensure applications and tools are functional, effective, fully-utilized, secure, compliant and continuously improving • Leverage existing knowledge of socialization and prioritization best practices in Engineering to drive continuous improvement across direct reports • Define, communicate and track work milestones, service level agreements, and resource allocation to department business leaders, support staff, and partners • Review performance of supported applications to determine operating costs, productivity levels, and upgrade requirements, execution • Direct research on potential applications, solutions and technologies in support of new requests, initiatives and opportunities • Manage expectations, resources, time commitments and relationships with stakeholders, vendors, and business partners