• Develop mastery of your assigned product(s) from a usage perspective • Act as a point of contact to ensure customers are fully equipped to utilize Litera’s products effectively • Collaborate with the sales team to address technical questions during the sales cycle • Help potential customers understand implementation timelines, resource requirements, and integration considerations • Provide technical guidance, training, and best practices to implementation partners • Regularly engage with customers to anticipate their needs, identify underused features, and drive product adoption • Monitor and analyze customer usage data to identify trends and opportunities for increased engagement • Work with the CSMs and renewals team to both identify and mitigate risk of churn • Collect and communicate customer feedback to internal teams • Develop technical solution designs that address specific customer challenges and requirements • Participate in on-site meetings and events and expect some level of travel • Track core activities in the designated Company tracking system and maintain detailed records of all material customer engagements