• Serve as the liaison between clients, contractors, and internal teams to ensure timely and successful service delivery aligned with client needs • Communicate, present, and influence effectively and credibly at all organizational levels, including executive and C-suite stakeholders • Understand clients’ business objectives, challenges, and priorities to provide strategic guidance and support • Envision the long-term potential of client/contractor relationships by consistently adding value and upselling BELAY solutions • Provide consulting on best practices, tips, and efficiency strategies to optimize virtual engagements • Develop action plans with clients and contractors, track implementation, and follow up to ensure exceptional experience • Maintain current job knowledge through ongoing education, professional reading, networking, and participation in industry organizations • Collaborate with relevant parties to ensure smooth transitions regarding contract modifications and terminations • Manage conflict with effective problem solving and strong emotional intelligence • Maintain proficiency and ensure timely updates in cloud-based CRM systems, ensuring daily activity, reporting, and deal status are current • Thoughtfully match contractors with clients to foster successful, long-term relationships • Ensure accurate documentation and communication across platforms including Google Workspace and CRM • Conduct routine account reviews with the Client Relations Manager to proactively identify sales opportunities