• Provide post-go-live administrative support for multiple clients • Solutioning and configuration of Vault applications (workflows, document types, security, fields, page layouts, notifications) • Bulk import/export of content and data • Ad hoc training of users and administrators • Analysis and deployment of new product features • Maintenance of production and sandbox environments • Creation of regular and ad hoc customer reports • Build long-term relationships and partner with customer administrators at life sciences companies • Provide remote, ongoing, ad-hoc consulting services to live R&D Vault customers • Customer-facing, non-travel role (may include occasional travel for internal events)