Harvest Hosts
A membership club for RVers offering overnights at 3500+ wineries, breweries, distilleries, farms, golf clubs and more!
Customer Experience Specialist
Customer SupportCustomer SupportFull TimeRemoteTeam 11-50Since 2010H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
37 days ago
Salary
$18 - $20 / hour
High SchoolEnglish
Job Description
• Support our members, hosts, and potential members by answering questions via email, chat, and phone, while proactively resolving issues with empathy and professionalism
• Assist with day-to-day responsibilities that help our team succeed, including backend support tasks, reviewing member and host feedback, and collaborating with internal teams
• Troubleshoot technical issues, working simultaneously in multiple systems, and maintaining strong communication across a variety of customer situations
Job Requirements
- Excellent written and verbal communication skills to interact with customers each day
- Critical thinking and intellectual curiosity
- Comfort with technical systems and app navigation
- Experience with G Suite is a plus
- Experience with Intercom or other ticketing systems is a plus
- Bonus points for:
- Sense of humor
- Passion for camping, RVing, and the outdoors
- Experience in the travel and tourism industry
Benefits
- Competitive salary – base compensation up to market rates plus bonus or variable compensation, based on position
- Deferred Compensation for eligible positions
- Remote Work – work anywhere within the United States
- Health Benefits: Medical, Dental and Vision Insurance; Gynecology, Fertility and Family-building Care; Online Mental Health Therapy; Virtual healthcare
- Employee Assistance Program with 24/7 access to support mental health and a balanced lifestyle
- HSA/FSA
- Life and AD&D Insurance
- Voluntary Short and Long Term Disability
- PTO – At least 3 weeks per year!
- 401(K) – With Company Match up to 5%
- Parental Leave – Up to 6 weeks of parental leave
- Equipment – Get a work laptop + additional equipment as needed
- Rallies – In-person rallies including all-hands and department specific
- Discounts – Receive a free Harvest Hosts annual membership including access to member discounts
- Tour de Hosts Stipend - We want all team members to experience what it’s like to be a Member and learn more about our Hosts.
- Employee Recognition and Rewards Program - peer-to-peer recognition and rewards program to show gratitude and recognize everything from small wins to major accomplishments.
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