• Own CX onboarding and offboarding execution for employees and contractors supporting CX accounts, including reporting and tracking. • Coordinate with CX Delivery leadership, IT, Security, Training, and HR systems partners to ensure timely onboarding and separation. • Order and track equipment delivery as part of the onboarding process. • Support the return of equipment during the offboarding process. • Serve as an escalation point for complex, urgent, or high-risk onboarding and offboarding scenarios. • Ensure role-based access alignment and validate access completion prior to training or production readiness. • Maintain CX onboarding, offboarding, and identity management process documentation and standards. • Identify operational risks, gaps, and inefficiencies that will drive continuous improvement initiatives. • Provide guidance and mentoring to associate-level onboarding and offboarding candidate care coordinators.