• Serve as advocate and primary point of contact for a portfolio of accounts • Guide clients through the entire customer journey—from onboarding to ongoing support • Drive adoption of TailorMed’s software and promote new features and best practices • Help customers connect their applications, data, and devices to achieve measurable outcomes • Resolve customer issues and simplify/project manage progress toward short- and long-term solutions • Collaborate with Product and R&D teams and represent the voice of the customer • Become a trusted advisor to customers, key stakeholders, and executive sponsors • Collaborate with commercial team to identify growth opportunities and support renewals and expansions • Define, measure, and communicate ROI for customers throughout the customer lifecycle • Conduct QBRs and EBRs and surface red flags and success metrics • Coordinate cross-functional teams to ensure customers receive an excellent and consistent experience • Keep current on new product releases and continuously educate customers on new features