• Act as the chief architect and operator of Toptal’s two-sided Marketplace, owning end-to-end performance • Drive strategy, structure, and execution to scale the Marketplace with precision and excellence • Build operational frameworks, systems, processes, and teams to enable high-quality, high-velocity matches between talent and clients • Design and implement infrastructure enabling the Marketplace to operate as composable services integrating across Toptal’s ecosystem • Lead cross-functional teams spanning supply, demand, quality, and experience and ensure organizational alignment • Develop processes to optimize talent supply against planned and targeted demand while ensuring talent satisfaction • Apply data and analytics insights to inform business decisions and iterate on processes • Implement performance frameworks so each process step has effective measures or KPIs • Review and enhance training materials and career paths for Talent Operations roles • Develop feedback loops, procedures, and guidelines to ensure appropriate talent placement to clients • Optimize talent screening quality and bandwidth to meet established guidelines • Collaborate with Executive, Marketing, Finance, and Product teams to align incentives, compensation, and product requirements • Strengthen Talent Operations infrastructure for long-term scalability and client satisfaction