• Collaborate with merchants to deeply understand their business goals and craft tailored solutions that align with both strategic objectives and technical requirements. • Support key sales stages—including demos, warehouse tours, RFPs, vendor assessments, and technical evaluations—by translating complex requirements into actionable insights. • Immerse yourself in merchants’ technical environments to uncover opportunities, anticipate challenges, and guide scalable solution design. • Develop and communicate a clear technical vision and implementation roadmap that ensures timely, on-budget product launches with measurable impact. • Partner closely with Implementation Specialists to ensure flawless delivery of the roadmap, maintaining momentum and accountability across teams. • Maintain deep expertise in industry trends, ShipBob’s evolving service offerings, and competitive differentiators to position value effectively. • Stay closely aligned with the product roadmap, evangelize new features with customers, and serve as a feedback conduit to inform product strategy. • Additional duties and responsibilities, as necessary.