• Act as the primary escalation point for complex IT issues and incidents. • Manage the onboarding and offboarding of employees, including account creation and configuration, access provisioning, and hardware and software setup. • Support domain transitions and collaborate with hosting platforms such as GoDaddy and AppFolio. • Administer SharePoint permissions and structures, and ensure data recovery and backup protocols are in place. • Configure and maintain phone systems and call trees through the Comcast backend. • Provide remote support during property transitions, including reconfiguration of wiped or replaced computers. • Lead small-to-mid-sized IT projects and drive process improvements within the IT function. • Mentor junior IT staff, providing technical guidance and maintaining clear technical documentation and SOPs. • Collaborate with other departments and external vendors to resolve systemic or recurring issues. • Maintain and enforce security protocols, including access control, and support audit log visibility for daily IT activity.