Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” Committed to technology, product innovation, quality, and exceptional customer service. Supports over 60,000 customers in more than 30 countries. Employs over 6,000 skilled professionals, including industry experts and technology specialists. Headquartered in Canada with a global footprint and offices around the world. A 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

35 days ago

Salary

Not specified

3 yrs expEnglish

Job Description

• Own the end‑to‑end customer success lifecycle. • Deliver role-based training sessions on Ineo Mobility Software. • Act as the primary customer advocate. • Monitor customer usage analytics and mitigate churn risks. • Identify upsell/cross-sell opportunities. • Contribute to customer journey mapping and KPI development.

Job Requirements

  • 3–7 years in Customer Success, Account Management, or client-facing software support.
  • Experience training/supporting clients in workflow-based systems.
  • Strong analytical and communication skills.
  • Experience in global mobility, tax, payroll, or financial services.
  • Knowledge of Zendesk, HubSpot, Jira (preferred).
  • SaaS experience and process improvement mindset (preferred).

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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