Helping people save and grow their money.

Disputes Operations

OperationsOperationsFull TimeRemoteTeam 201-500H1B SponsorCompany Site LinkedIn

Location

United States

Posted

36 days ago

Salary

$70K - $85K / year

3 yrs expEnglish

Job Description

• Manage daily accounting exceptions and failure queues generated in our disputes case management platform and after ledger reconciliation. • Review and resolve money movement related queues generated due to special account status. • Provide feedback to operational teams if manual errors are observed leading to accounting exceptions. • Be a subject matter expert who can review and resolve escalations that require advanced investigations. • Identify opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency. • Performing root cause analysis when issues arise and creating quick workarounds while driving permanent solutions. • Additional duties as assigned by leadership.

Job Requirements

3-5+ years in the disputes/fraud space.
Working knowledge of transaction posting and experience with ledger reconciliation.
Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard).
Working knowledge of regulatory requirements (Regulation E and Regulation Z).
Comfortable managing competing priorities and urgent requests.
An act-like-an-owner mentality. We have a bias toward taking action.
A high level of integrity and ability to manage sensitive information.
Self-motivated, analytical thinker with exceptional attention to detail.