Helping people save and grow their money.

Disputes Operations – Strategy

OperationsOperationsFull TimeRemoteTeam 201-500H1B SponsorCompany Site LinkedIn

Location

United States

Posted

36 days ago

Salary

$90K - $140K / year

5 yrs expEnglish

Job Description

• Managing daily back office operations for disputes workflows across debit and card products. • Being a subject matter expert who can review and resolve escalations that require advanced investigations. • Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency. • Performing root cause analysis when issues arise and creating quick workarounds while driving permanent solutions. • Working with internal stakeholders to understand upcoming product launches/changes and potential impacts to dispute processing. • Delivering on operational strategy initiatives and optimizing case management systems. • Communicating plans, progress, and decisions to internal stakeholders and executives. • Additional duties as assigned by leadership.

Job Requirements

5+ years as an operations leader in the disputes/fraud space.
Experience managing large back office operations and BPO vendors.
Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard)
Working knowledge of regulatory requirements (Regulation E and Regulation Z).
Comfortable managing competing priorities and urgent requests.
An act-like-an-owner mentality. We have a bias toward taking action.
A high level of integrity and ability to manage sensitive information.
Self-motivated, analytical thinker with exceptional attention to detail.