Live Nation produces more concerts, sells more tickets and connects more brands to music than anyone else in the world.

IT Manager – Southeast

IT SupportIT SupportFull TimeRemoteTeam 10,001+Since 1996H1B No SponsorCompany Site LinkedIn

Location

North Carolina

Posted

37 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishTcp/ip

Job Description

• Familiar with and act as an advocate for their supported venue operations and be accountable for all IT services provided for Venues in their area of responsibility • Manage support relationships with internal teams and 3rd parties providing products that use LN infrastructure • Work with LN leadership to develop and implement infrastructure standards, policies and procedures that will ensure a world class environment for fans and artists • Maintain a frequent on-site presence at supported venues to foster productive relationships with venue management • Manage IT infrastructure requirements and onboarding for new venue construction and acquisitions • Provide “hands-on” event support as needed for Venues in their area of responsibility • Review IT riders and ensure those requirements are met for all tours coming to Venues in their area of responsibility • Establish, maintain and enforce inventory management of all IT Hardware in the manager’s area of responsibility • Participate and help lead cross-functional / cross-organizational team projects • Troubleshoot network/application issues through all layers of the OSI model, across multiple technologies

Job Requirements

5+ years of working experience in a customer driven support role for an organization similar to our size
Understanding of network design theories
Knowledge of the TCP/IP network stack and OSI model
CompTIA + Certification or equivalent on the job experience required
CCNA is preferred
Knowledge and practical experience with RF engineering concepts in a high density wireless environment is preferred.
Demonstrated IT troubleshooting skills in a large Enterprise multi-vendor environment
Ability to provide both hands-on solutions and keep on top of projects
Ability to deliver training and communicate standards to IT stakeholders as well as internal and 3rd party service delivery teams
Proficient with Microsoft Office applications, including VISIO and Excel
Strong oral and written communication skills
Familiarity with the Zendesk ticketing platform including navigation and reporting preferred
Flexible schedule required as many of our events occur in evenings, on weekends, and sometimes holidays.
Well maintained vehicle that can be used for work purposes.
Mobile phone and associated cellular access.
Ability to travel at least 50% of the time
Ability to lift 50lbs
Ability to climb ladders up to 15ft

Benefits

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match