• Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives. • Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals. • Serve as first point of contact for billing, account receivable, third party audit requests etc • Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients. • Create account-based strategies with a focus on enablement, account mapping, upselling and co-marketing. • Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market. • Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products. • Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives. • Design and implement data driven reporting to track client satisfaction • Own retention and contract renewals • Excel at operating in a dynamic and quickly changing environment • Act as internal buffer between client and leadership team • Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.