• Own retention and net revenue expansion targets within the US East and EMEA regions • Coach, mentor, and develop your team in identifying expansion opportunities and developing growth strategies • Develop and implement rigorous account planning and customer engagement framework that yields high-value customer outcomes and retention • Build a culture of operational excellence with disciplined forecasting, pipeline hygiene, and rigorous execution cadences • Support Account Managers with oversight of customer health, assess renewal risk, taking proactive measures to address customer needs • Partner with cross-functional teams to unlock customer value and represent the voice of clients to ensure delivery of a frictionless customer experience and transform customer insights into actionable priorities improving Alation’s GTM strategies and products • Maintain active involvement with your teams’ accounts, frequently leading Quarterly Business Reviews (QBRs), negotiating renewals and expansions, and attending customer meetings in person and virtually • Champion Alation’s data intelligence and AI-driven solutions to help customers achieve trusted, innovative outcomes at scale