• The Utility Account Manager serves as a primary point of connection between Itron and the utility stakeholders who rely on our EP&R SaaS solutions. • In this role, you will build and grow strategic client relationships, act as a trusted advisor, and ensure clients are positioned to get the greatest value from our products. • You will serve as an advocate for our customers—promoting a customer‑centric mindset—while engaging collaboratively across internal teams to deliver exceptional, innovative, and accountable service. • Develop deep subject‑matter expertise across Itron’s EP&R suite to confidently guide clients and internal partners. • Build, strengthen, and maintain collaborative, trust‑based client relationships across all assigned accounts. • Lead training and onboarding activities for new clients in partnership with our delivery team to ensure a smooth, agile transition onto EP&R platforms. • Conduct client‑specific business analysis to identify opportunities for optimization and recommend solutions aligned with customer goals. • Act as a customer advocate by providing thoughtful recommendations for product enhancements, service improvements, and process efficiencies. • Support product delivery through training, guidance, troubleshooting, and ongoing client enablement. • Create and contribute to training materials, client resources, and best‑practice documentation. • Partner with Customer Support and Service Provider teams to understand client‑specific environments, helping tailor solutions and support approaches. • Collaborate with Product and Engineering teams to communicate client needs, prioritize enhancements, and influence development roadmaps. • Participate in storm‑response activities as part of the EP&R storm‑support team, including: Signing up for storm shifts (which may include nights, weekends, or holidays). Serving as a communication bridge between utility clients and contractors. Providing real‑time user assistance and data insights. Contributing to after‑action reviews and continuous improvement initiatives.