Operations Training Manager, Front Office

Learning and DevelopmentLearning and DevelopmentFull TimeRemoteTeam 5,001-10,000H1B SponsorCompany Site LinkedIn

Location

United States

Posted

29 days ago

Salary

$80K - $90K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Design and deliver hands-on training to Front Desk teams, focusing on guest service, check-in/check-out, and operational excellence. • Act as a brand ambassador, ensuring associates bring our values and guest experience standards to life. • Audit front office interactions and provide coaching to continuously improve service and resolve guest concerns effectively. • Use guest feedback and online reputation data to fine-tune training programs for maximum impact. • Collaborate with HR and department leaders to onboard and develop new front desk associates across properties.

Job Requirements

100% travel availability – You’ll be on the move as needed, providing face-to-face support to hotel teams across the country.
3+ years of Front Desk and leadership experience – You've been on the front lines and know what excellence looks like.
Experience with Hilton and Marriott brands preferred – It helps you adapt to varied property needs and expectations.
Comfort with Microsoft Office tools – For building training and tracking performance.
A flexible, people-first mindset – You’re energized by coaching others and turning service standards into reality.

Benefits

Career Growth & Learning – 40% of our management hires are internal promotions!
Invest in Your Future – 401(k) plan with company match.
Comprehensive Health Coverage – Medical, dental, and vision insurance options.
Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.