• Own long-term relationships and commercial outcomes for a portfolio of fashion brands and retailers, including renewals, retention, and expansion. • Drive strategic conversations with key decision-makers to help them maximize value from Raspberry AI. • Manage the full post-sale lifecycle, ensuring seamless renewals and identifying upsell opportunities to expand platform usage. • Partner with customer teams to define success metrics, create onboarding and adoption plans, and drive usage across their organizations. • Guide brands in integrating Raspberry into design and merchandising workflows, ensuring measurable ROI. • Facilitate regular business reviews to align on goals and uncover growth opportunities. • Monitor account health and product usage, proactively engaging customers to drive deeper adoption of key features. • Accurately maintain customer information and interactions within our CRM, track key success metrics (e.g., usage, satisfaction), and identify churn risks early while leading resolution efforts. • Work closely with Product, Engineering, and Support to surface feedback, influence the roadmap, and ensure timely resolution of issues. • Collaborate with Sales to align on account strategy, pricing conversations, and long-term growth. • Participate in team meetings and contribute to the ongoing improvement of account management processes and strategies. Develop resources (e.g., FAQs, knowledge base articles, customer case studies) and share them with relevant customers.