• Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners. • Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts. • Identify and position upsell opportunities proactively, driving revenue growth by aligning solutions with customer goals. • Develop and manage positive relationships with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction. • Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells by: • Developing timely, actionable account plans • Managing census files efficiently • Designing and executing member engagement communications • Preparing and presenting business reviews to senior HR executives • Delivering insightful, data-driven recommendations aligned with customer success metrics • Developing renewals strategy and delivering proposals/contracts • Managing the end-to-end deal cycle (procurement process) • Collaborate cross-functionally to collect customer feedback and recommend process improvements across internal teams. • Support sales efforts by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings. • Leverage data to drive results, using member engagement metrics and portfolio insights to adjust strategies.