• Inbound call management and patient engagement. • Responding promptly to all incoming patient inquiries via phone, email, or live chat. • Outbound calls to patients as needed. • Assist in triaging a patient’s clinical issues and connecting patients with a member of the Triage Nurse team. • Review and handle other patient-centered ancillary tasks such as reviewing and transcribing medical records. • Addressing and sourcing additional patient resources, and resolving urgent patient account matters. • Support the Provider Relations Specialists team as needed with patient and provider communication. • Obtain and send record requests via fax, ensuring accuracy and efficiency.