Aptitude Software

Where others see complexity, we see possibility.

Senior Client Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

140 days ago

Salary

Not specified

10 yrs expEnglish

Job Description

• Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio. • Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts. • Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations. • Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner. • Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes. • Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions.

Job Requirements

  • 10+ years’ experience in enterprise SaaS Customer Success or Account Management roles.
  • Proven track record of closing renewals and expansions independently - not reliant on Sales.
  • Demonstrable success in expanding accounts into parent/sister companies and new business units.
  • Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions).
  • Exceptional executive presence and confidence influencing C-level stakeholders.
  • Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI.

Benefits

  • 401(k) retirement plan with matching
  • Competitive vacation and paid time off
  • Healthcare benefits – medical insurance, dental insurance and vision plans
  • Pre-tax saving accounts
  • Life and Disability Insurance
  • ShareSave scheme (ability to purchase company shares on preferential terms)
  • Flexible working conditions

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