Where others see complexity, we see possibility.
Senior Client Success Manager
Location
Massachusetts
Posted
140 days ago
Salary
Not specified
Job Description
Job Requirements
- 10+ years’ experience in enterprise SaaS Customer Success or Account Management roles.
- Proven track record of closing renewals and expansions independently - not reliant on Sales.
- Demonstrable success in expanding accounts into parent/sister companies and new business units.
- Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions).
- Exceptional executive presence and confidence influencing C-level stakeholders.
- Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI.
Benefits
- 401(k) retirement plan with matching
- Competitive vacation and paid time off
- Healthcare benefits – medical insurance, dental insurance and vision plans
- Pre-tax saving accounts
- Life and Disability Insurance
- ShareSave scheme (ability to purchase company shares on preferential terms)
- Flexible working conditions
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