• Manage the growth and renewal of a ~100 accounts nationwide portfolio with a data-driven approach. • Monitor district health scores and usage data to assess risks and opportunities, identifying appropriate course of action. • Identify opportunities to automate processes and build scalable customer success strategies to manage a large customer base efficiently. • Work cross-functionally to develop and optimize digital workflows that help drive adoption, expansion, and renewal. • Act as a trusted digital advisor to customers, even at scale, to ensure they are achieving their business goals with the product. • Track, report, and optimize KPIs related to digital customer success initiatives. • Understand client business priorities, goals, and risks • Craft business-aligned success plans for expansions • Escalate early risks and own mitigation strategies using data and evidence • Connect the dots between product capabilities and district needs, presenting bold but grounded paths forward • Own the account plan and narrative: 'Here’s where you are. Here’s where we’re going. Here’s what greatness could look like.' • Build and deploy strategies to earn trust across multiple stakeholders —from cabinet-level leaders to operational doers at scale • Maintain account momentum by aligning internal teams and clients around shared goals • Use data and storytelling to show progress, drive adoption, and frame impact, communicating that effectively through digital channels • Identify new use cases and opportunities for expansion that are tied to business outcomes • Step into complex or ambiguous challenges and provide structure, clarity, and a confident path forward • Hold both clients and internal teams accountable to timelines, outcomes, and commitments • Escalate when needed, but more importantly, unblock proactively.