• Design, deploy, and maintain QA systems used by our development teams to test integration and live system responses across full-stack deployments in local, live, and ephemeral environments • Evaluate and integrate monitoring and QA tools to find the right tools for the job • Create a unified monitoring platform and processes that datacenter and device teams will integrate to monitor their components (live servers, lifecycle, networks, power, etc.) • Maintain monitoring processes and dashboards to provide complete visibility into the health, performance, and reliability of our CI systems, software deployments, and testing platforms • Create and maintain a systems test suite, in collaboration with our product managers, to validate marketplace changes against all business functions in live and ephemeral QA environments • Integrate all fore-mentioned systems to create holistic platform health statistics reporting • Design disaster-recovery processes in collaboration with devops • Ensure we are meeting uptime SLAs across all platform deployments • Work with datacenter and device teams to define service-level indicators (SLIs), service-level objectives (SLOs), and SLAs • Establish observability standards across the stack: logs, metrics, traces, and alerts, and actionable on-call playbooks • Automate everything from monitoring setups to incident responses to eliminate manual toil and increase reliability • Drive incident response, root cause analysis, and post‑mortems • Guide incident turn-around into tooling and process improvements • Establish the monitoring infrastructure and dashboards that enable everyone — from engineers to execs — to know what’s going on • Act as the reliability partner to engineering teams: review systems for reliability concerns, help design QA requirements and testing, and help teams meet reliability targets.