• Provide production support on a shift according to the team on-call roster. • Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. • Work on SREs backlog items. • Continuously monitor the health and performance of our services, systems, and infrastructure. • Respond to alerts and incidents promptly to ensure high availability. • Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention. • Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence. • Participate in designing and implementing system improvements to enhance reliability, scalability, and performance. • Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes. • Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team. • Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth. • Implement and adhere to security best practices to protect our systems and data.