• Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes • Own your team’s impact on technical success to support key revenue growth metrics like NDR and expansion. • Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale • Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with customer business objectives. • Monitor team performance, manage workload and priorities, and remove blockers to ensure your team can execute effectively • Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience • Analyze customer and team data to inform decisions and improve operational effectiveness