• Leads and oversees the successful delivery of onboarding/client experience • Develops talent, refines processes, executes strategic initiatives • Emphasizes cross-departmental collaboration • Guides and mentors a dynamic team of approximately 14 Pharmacy Implementation Consultants • Focuses on retention, growth and maximizing potential of team members • Reinforces a culture of accountability, collaboration, engaged and compassion • Analyzes department’s processes and procedures, identifying areas for improvement • Ensures alignment with organizational objectives and stakeholder expectations • Attends meetings with department implications and collaborates with multiple departments • Communicates key insights and feedback to leadership team • Conducts personnel evaluations and assessments, monitoring progress