• Performs service work assignments as directed by the HUB Lead or Regional Service Manager. • Installs new equipment and repairs existing equipment at customer's facility, to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction. • Complete service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc. • Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults. • Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs. • Function as first point of contact for customers with existing service contracts. • Accurately and timely record hours worked, job assignments, and submit expense reports. • Document performed service jobs and record possible warranty claims. • Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. • Works safely and follows all Ipsen safety protocols and policies.