• Travel to jobsites to resolve issues Field Technicians have not resolved. • Provide technical support to Field Service Technicians via phone or in person. • Supports new product development with testing in Munters’ factories as needed. • Works remotely in home office or in one of the two DCT facilities (Daleville, VA; Selma, TX). • Participates in Kaizen and other cross functional teams to improve designs. • Supports continuous improvement and cost reduction activities through ECO process. • Provides high-level Field Technician expertise and/or support to other departments as needed. • Assists in prototype builds to understand and improve the designs by providing feedback to designers. • Troubleshoot programs & make minor adjustments to controls programs, HMI programs, and unit/system graphical interfaces.